Cookies Policy
In compliance with article 22.2 of Law 34/2002 on Information Society Services, we inform users of our website of our Cookies Policy.
What is a Cookie?
Cookies are files containing small amounts of information that are downloaded to the user's device used when visiting our website. Their main purpose is to recognise the user (using identifiers that do not allow them to be identified as a physical person) each time they access the website and also allow us to improve the quality and usability of our websites. Cookies are essential for the functioning of the Internet; they cannot damage the user's equipment/device and, if they are activated in your browser settings, they help us to identify and resolve possible operating errors on our website.
Types of Cookies
There are different types of cookies. They all work in the same way, but they have small differences:
Session Cookies: Session cookies last only for the duration of the visit and are deleted when the user closes the browser. Their main purpose is to identify the type of device, support website security or basic functionality. They do not contain personal information that allows an individual to be identified.
Persistent or Permanent Cookies: These are stored on the device's hard drive and are read by the website each time the user visits the website. They have a specific expiration date, after which the cookie stops working. They allow the user's actions and preferences to be identified; they allow the website to analyse visits and help understand how users reach the website and improve the services offered by the website.
Functionality Cookies: These allow the user to remember decisions made, such as their login or identifier. The information in these cookies is anonymous (i.e. it does not contain name, address, or other personal data).
Third-party cookies: Third-party cookies are cookies installed by a website other than the one the user is visiting; for example, those used by social networks (such as Facebook) or by external content plugins (such as Google Maps).
Analytical Cookies: These cookies are intended for periodic maintenance and to ensure the best operation and service to the user; collecting data on their activity.
Use of Cookies by Hotel Zen
| Name | Own or third party | Duration | Purpose |
| cookie_alert | Own | duration of current session | Show cookie notice only once per session |
| popup_faldon | Own | duration of current session | Show offer popup only once per session (only when there is an offer popup) |
| _utma | Google Analytics | 2 years | Used to differentiate between users and sessions. |
| _utmb | Google Analytics | 10 minutes from creation or modification | It is used to know if there is a new session or visit. |
| _utmc | Google Analytics | At the end of the session | Used to facilitate functionality with the urchin.js library. Previously, this cookie worked in conjunction with the _utmb cookie to determine whether the user was in a new session/visit. |
| _utmz | Google Analytics | 6 months | Stores the source of traffic or campaign that explains where the user arrived at the website. |
| _utmt | Google Analytics | At the end of the session | Used to define the type of user request. Used to establish statistics on page usage. |
| DoubleClick | Adwords | At the end of the session | Segment content to make it relevant to users. |
| Name | Information processed | Purpose |
| Strictly necessary | User session, registration details, reservations. | Management of registration and maintenance of user sessions, navigation customization, load balancing |
| Google Analytics Analytics | Websites visited, frequency, number and repetition of visits, browsing time, searches performed, links accessed, browser used, operator providing the service, location linked to the IP address | Measure and analyze user navigation, monitor and analyze user behavior, create anonymous user navigation profiles, introduce improvements based on the analysis of user usage data |
| Google Adwords | IP address, searches performed, links accessed and advertisements accessed. | Show the products that best suit the user, segment the target audience, measure results, flexible budgets and detect new markets. |
By accessing our website, the user expressly accepts that we may use this type of cookies on their devices. However, if they disable cookies, it will not affect navigation on our websites.
User settings to avoid cookies
By browsing and continuing on our website you are consenting to the use of cookies under the conditions contained in this "Cookie Policy". Hotel Zen provides access to this "Cookie Policy" at the time of first access, in order to keep the user informed, and without prejudice to the user being able to exercise his or her right to block, delete and reject the use of cookies at any time.
In any case, we inform you that cookies that are not necessary for the use of our website can be blocked or disabled by activating the settings on your browser, which allows you to reject the installation of all cookies or some of them. Most browsers allow you to warn of the presence of cookies or automatically reject them. If you reject them, you can continue using our Website, although the use of some of its services may be limited and therefore your experience on our website less satisfactory.
Information on how to configure your browser(s) to maintain your privacy and security in relation to cookies can be found on the official support sites of the main browsers. With these tools, the user can block cookies through the browser configuration tools or configure it to notify him/her when a server wants to save a cookie.
Contact information
Any questions or queries regarding this cookie usage policy can be sent to us in writing at the following email address: reservas@hotelzen.es